For those curious, this is the product page for the SB6190. It's a 32x8 DOCSIS 3.0 modem. http://www.surfboard.com/products/sb6190-surfboard-cable-modem/
And here is the support page http://arris.force.com/consumers/ConsumerProductDetail?p=a0ha000000REMs8AAH&c=SURFboard%20Modems%20and%20Gateways which has the spec sheet and user guide and stuff.
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I'm always up for a good chat and helping with tech problems.
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