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Surfboard SB5101u Dropping Connection

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My SB5101u looses its connection every 30 minutes or so. This has been going on for a few months. I first thought it was the router, but have since tracked it down to the modem. The modem itself was purchased this year when I moved to my new apartment. The problems have occurred throughout. Here is my log: Time Priority Code Description 2013-06-14 19:26:38 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:26 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 2013-06-14 19:25:55 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2013-06-14 19:25:55 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2013-06-14 19:25:23 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 19:25:08 4-Error C401.0 DCC-ACK not received 2013-06-14 19:25:08 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 19:25:08 4-Error C401.0 DCC-ACK not received 2013-06-14 19:25:07 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 19:25:07 4-Error C401.0 DCC-ACK not received 1970-01-01 00:00:38 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:37 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:31 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 2013-06-14 19:18:19 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2013-06-14 19:18:19 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2013-06-14 19:17:47 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 19:17:32 4-Error C401.0 DCC-ACK not received 2013-06-14 19:17:32 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 19:17:32 4-Error C401.0 DCC-ACK not received 2013-06-14 19:17:31 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 19:17:31 4-Error C401.0 DCC-ACK not received 1970-01-01 00:00:34 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:33 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:26 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 2013-06-14 18:40:26 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2013-06-14 18:40:26 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2013-06-14 18:39:53 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 18:39:39 4-Error C401.0 DCC-ACK not received 2013-06-14 18:39:39 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 18:39:39 4-Error C401.0 DCC-ACK not received 2013-06-14 18:39:38 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 18:39:38 4-Error C401.0 DCC-ACK not received 1970-01-01 00:00:35 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:35 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:28 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 2013-06-14 18:28:18 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2013-06-14 18:28:18 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2013-06-14 18:27:45 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 18:27:31 4-Error C401.0 DCC-ACK not received 2013-06-14 18:27:31 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 18:27:30 4-Error C401.0 DCC-ACK not received 2013-06-14 18:27:30 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 18:27:29 4-Error C401.0 DCC-ACK not received 1970-01-01 00:03:34 6-Notice M571.1 Ethernet link up - ready to pass packets 1970-01-01 00:03:30 6-Notice M571.0 Ethernet link down - not ready to pass packets 1970-01-01 00:00:28 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:27 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:21 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:13 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 1970-01-01 00:00:34 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:34 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:28 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:15 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 1970-01-01 00:00:30 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:30 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:23 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 2013-06-14 16:53:17 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2013-06-14 16:53:17 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2013-06-14 16:52:45 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 16:52:31 4-Error C401.0 DCC-ACK not received 2013-06-14 16:52:30 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 16:52:30 4-Error C401.0 DCC-ACK not received 2013-06-14 16:52:30 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 16:52:29 4-Error C401.0 DCC-ACK not received 1970-01-01 00:00:40 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:39 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:33 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 2013-06-14 16:21:26 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2013-06-14 16:21:26 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2013-06-14 16:20:53 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 16:20:39 4-Error C401.0 DCC-ACK not received 2013-06-14 16:20:39 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 16:20:38 4-Error C401.0 DCC-ACK not received 2013-06-14 16:20:38 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 16:20:38 4-Error C401.0 DCC-ACK not received 1970-01-01 00:00:31 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:30 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:24 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 2013-06-14 14:52:29 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2013-06-14 14:52:29 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2013-06-14 14:51:56 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 14:51:42 4-Error C401.0 DCC-ACK not received 2013-06-14 14:51:42 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 14:51:42 4-Error C401.0 DCC-ACK not received 2013-06-14 14:51:41 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-06-14 14:51:41 4-Error C401.0 DCC-ACK not received 1970-01-01 00:00:27 6-Notice I401.0 TLV-11 - unrecognized OID 1970-01-01 00:00:26 5-Warning D004.1 ToD request sent - No Response received 1970-01-01 00:00:19 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:5b:d1:33:de:ec; 1970-01-01 00:00:08 6-Notice M571.1 Ethernet link up - ready to pass packets 1970-01-01 00:00:35 5-Warning D004.1 ToD request sent - No Response received Also signal levels: Downstream Value Frequency 693000000 Hz Signal To Noise Ratio 38.1 dB Power Level -4.1 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading Upstream Value Channel ID 2 Frequency 31200000 Hz Power 44.7 dBmV Thanks for your help!!!

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